To strengthen the knowledge, skills and competences about the meaning and importance of designing and delivering high quality social and community-based services and how the monitoring and evaluation activities can support these processes. Specific learning objectives:
- Quality of social and community-based services in terms of:
- Quality in terms of content and processes;
- Degree of satisfaction of the users/ beneficiaries and their families;
- Conformity and compliance of the CbSS with the quality standards;
- Customization of the services based on users’ needs and
- Availability of appropriate and sufficient resources (staff, material and financial resources).
- The objectives and principles of the organisation and provision of quality social and community-based services according to the technical and functional standards for different social and community-based services available in North Macedonia and in EU Member States.
- To gain information about the importance of quality of social and community-based services.
- methods and tools for assessing the quality of social services and measuring beneficiary’s satisfaction from the services (process and outcomes)
