To build skills about approaches to quality implementation by using principles and common quality standards on the level of EU and the fundamental functional relationship between these elements while implementing social services.
Specific training objectives:
- To become acquainted with principles and common quality standards as well as approaches how to define, assess and improve quality assurance measures in social service provision. New approaches used through (E)qalin, a tool developed by several EU countries and in use in Croatia, Slovenia, Austria and others.
- To learn about interrelation of structure, process and outcome and concerted action of different actors involved.
- To become familiar with external and internal quality assessment approaches for social services providers.
- To learn about the whole quality assurance cycles through the example of home care services for elderly people.
